Nolex

How Nolex works

Whether you want to rent something or make your own items available.

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In 5 steps

What is Nolex?

Nolex is a peer-to-peer rental marketplace where people and businesses list items such as cameras, clothing and sports gear for others nearby to rent. Renters book and pay securely through Stripe; hosts publish listings and receive payouts through Stripe Connect.

  1. Step 1 of 5: Search or browse by category

    Use price and category filters to find exactly what you need, nearby.

  2. Step 2 of 5: Check the listing details

    Photos, daily price, security deposit, and any damage coverage are always shown clearly.

  3. Step 3 of 5: Book and pay securely

    Payment is handled by Stripe; deposits and damage coverage are refunded automatically if there are no issues.

  4. Step 4 of 5: Message the owner

    Personal contact details stay hidden until the booking is confirmed, for your safety.

  5. Step 5 of 5: Pick up, use, return

    Track your rental status from your profile and leave a review once it's done.

Renters and hosts compared

RentersHosts
VerificationIdentity through Stripe Identity, one timeHost: KYB and identity, one time, before the first listing
PaymentsRental, deposit and any damage coverage charged through StripePayouts credited through Stripe Connect
Security depositRefunded automatically if there are no issuesHeld until the rental ends
Personal contact detailsHidden until the booking is confirmedHidden until the booking is confirmed
TeamNot applicableInvite teammates as owner or operator

What happens after you book an item on Nolex?

After you book on Nolex, the payment goes through Stripe and the booking appears in your profile, where you can follow its status from start to finish. Your email address and phone number stay hidden until the booking is confirmed; once it is, you can coordinate pickup and return with the host, who can also reach you. You collect the item, use it for the agreed period and give it back. When the rental ends, the host has the chance to report any problem. If there is none, the security deposit and any damage coverage you paid are refunded automatically to the same card, with nothing to request. If the host does report damage, they open a support request from their bookings panel, and the case is handled together with Nolex support, with the whole conversation kept inside the platform. Once the rental is complete you can also leave a review.

What changes between renting and hosting on Nolex?

Renting and hosting on Nolex start from the same account but follow different paths. As a renter you search for items nearby, verify your identity once through Stripe Identity and book with a payment that covers the rental price, the deposit and any optional damage coverage; your personal contact details stay hidden until the booking is confirmed, and the deposit is refunded automatically when the rental ends without issues. As a host you create a free host profile, called a business in the app, and complete a one-time verification (KYB) before publishing your first listing. You choose the photos, price, deposit and damage coverage, link Stripe Connect to receive payments directly, and the deposit is held until the rental ends. Hosts can also invite teammates as owners or operators, while renters cannot. On both sides you only verify once.

Frequently asked questions

How long does identity or host (KYB) verification take?

Usually just a few minutes. For renters, identity verification through Stripe Identity needs a valid ID document and a photo, and it's a one-time step: once completed, it covers every future booking. For hosts, business verification (KYB) asks for a bit more information — details about the business and, where applicable, its owner — but follows the same principle: it happens once, before you can publish your first listing, not on every booking or new listing after that. In both cases the process runs entirely through Stripe, not separate forms or emails, so it stays quick and built into your Nolex account. If verification is rejected, you can correct the details and try again.

What happens if an item comes back damaged?

If the listing includes damage coverage, it's charged alongside the security deposit at booking time and covers minor issues the host reports within the rental's window. If nothing is reported, both the deposit and any damage coverage are refunded to the customer automatically, with no request needed. If the host does report damage, they can open a support request directly from their bookings panel describing the issue; from there it's handled together with Nolex's own support team to check the coverage and next steps, keeping a full record of the conversation between both parties inside the platform.

Ready to get started?

Whether you want to rent something or earn from what you own, Nolex connects you with your local community.

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