A safe community, one rental at a time

Every rental on Nolex is protected by identity verification, secure payments, and privacy-preserving messaging.

Do I need to verify my identity before booking?
Yes: you need to verify your identity before booking a rental, a one-time check handled by Stripe Identity that takes just a few minutes. Hosts complete their own one-time verification (KYB) before they can publish a first listing.
How are payments and deposits protected?
Every payment is handled by Stripe — Nolex never stores your card details. Security deposits and any damage coverage are charged along with the rental and refunded automatically once the period ends without issues.
Are my personal contact details visible to other users?
No, not until the booking is confirmed. You can message the owner or customer directly in the app, but email and phone stay hidden until then, protecting both parties' privacy.
What happens if I need support?
Every rental has access to FAQs and a support ticket system. Each host has their own support queue, with the option to escalate more complex cases to Nolex support.

A question about a check or a payment?

The detailed answers are in the FAQ; for everything else there is support inside the app.