Nolex

Terms, Conditions and Service Policies

Terms and Conditions of use, the rental agreement, the marketplace rules, and the payment and escrow policy of Nolex S.r.l.

Draft — pending legal review

This page accurately describes how Nolex works, but the text hasn't been reviewed by a lawyer yet and isn't in effect. Don't rely on this page for legal decisions until the final version is published.

Contents
  1. Part I — Nolex Terms and Conditions of Use
  2. Art. 1 — Introduction
  3. Art. 2 — Definitions
  4. Art. 3 — Nolex's Role
  5. Art. 4 — Account Creation
  6. Art. 5 — Identity Verification (KYC)
  7. Art. 6 — Business Accounts
  8. Art. 7 — Publishing Listings
  9. Art. 8 — Bookings
  10. Art. 9 — Prices and Fees
  11. Art. 10 — Payments
  12. Art. 11 — Customer Obligations
  13. Art. 12 — Rental Business Obligations
  14. Art. 13 — Communications on the Platform
  15. Art. 14 — Off-Platform Transactions
  16. Art. 15 — Reviews
  17. Art. 16 — Disputes
  18. Art. 17 — Platform Security
  19. Art. 18 — Account Suspension and Closure
  20. Art. 19 — Intellectual Property
  21. Art. 20 — Privacy
  22. Art. 21 — Changes to These Terms
  23. Art. 22 — Governing Law
  24. Art. 23 — Contacts
  25. Part III — Nolex Digital Rental Agreement
  26. Art. 1 — Introduction and Parties
  27. Art. 2 — Subject and Rental Terms
  28. Art. 3 — Rental Period and Price
  29. Art. 4 — Payment and Delivery
  30. Art. 5 — Obligations, Liability, and Damage
  31. Art. 6 — Digital Acceptance
  32. Part IV — Marketplace Rules & Trust & Safety Policy
  33. Art. 1 — General Community Principles
  34. Art. 2 — Listing Standards and Item Quality
  35. Art. 3 — Prohibition on Off-Platform Transactions
  36. Art. 4 — Reviews and Moderation
  37. Part V — Nolex Payment & Escrow Policy
  38. Art. 1 — Payment Handling and Temporary Hold (Escrow)
  39. Art. 2 — Security Deposit and Refunds
  40. Art. 3 — Disputes and Chargebacks

Part I — Nolex Terms and Conditions of Use

The general rules for using the Nolex platform as a customer or as a rental business.

Art. 1 — Introduction

Welcome to Nolex. Nolex is a B2B2C digital platform that connects businesses, professionals, and customers interested in renting equipment and professional goods. The platform lets rental businesses publish their inventory, manage availability, receive bookings, communicate with customers, and receive payments through integrated systems. Customers can search for available items, compare offers, make bookings, make secure payments, and leave reviews. Nolex provides a technology infrastructure to facilitate the relationship between businesses and customers. By using Nolex, the user accepts these Terms and Conditions.

Art. 2 — Definitions

For the purposes of these Terms: Nolex means the digital platform, the website, the applications, and all related services; User means any natural or legal person using Nolex; Customer means the user who uses Nolex to search for and book items available for rent; Rental Business means the company or professional that publishes items available for rent on the platform; Item means any equipment, product, or object published for rent; Listing means the page or record containing information about an available item; Booking means the digital agreement for the rental of an item through the platform; Escrow System means the payment management system that may involve a temporary hold on funds until the agreed conditions are met.

Art. 3 — Nolex's Role

Nolex operates as a technology marketplace: it does not own the items published, does not directly manage businesses' inventory, is not automatically a party to the rental contract, and does not guarantee the quality of items published by users. The rental relationship arises directly between the Customer and the Rental Business. Nolex provides digital infrastructure, booking tools, payment systems, communication tools, and security and verification systems.

Art. 4 — Account Creation

Using some platform features requires creating an account. The user must provide accurate, up-to-date, and complete information, and is responsible for keeping their credentials secure, not sharing access to their account with unauthorized parties, and using the platform in accordance with the law. Nolex may restrict or suspend accounts that provide false information or pose a security risk. When creating an account, the user must accept the version of these Terms currently in force, which is shown at sign-up and identified by a version number; Nolex records which version was accepted and when. A user signing in for the first time with a Google or Microsoft account must accept the current version before continuing.

Art. 5 — Identity Verification (KYC)

For some features, Nolex may require identity verification, which may include an identity document, personal information, business data, corporate documentation, and checks through external providers. Verification may be required to increase security, prevent fraud, comply with regulatory obligations, or enable specific features. Failure to complete verification may result in account limitations.

Art. 6 — Business Accounts

Businesses using Nolex must ensure the legal existence of their business, authorization to operate, the accuracy of the data provided, and the legitimate availability of the items published. The business is responsible for information relating to inventory, prices, availability, item condition, and any required documentation.

Art. 7 — Publishing Listings

Businesses may publish items available for rent. Every listing must contain accurate information, including a description of the item, real images, technical specifications, availability, price, terms of use, and any restrictions. Publishing illegal or counterfeit items, items that aren't actually available, items without proper authorization, or listings with misleading information is prohibited. Nolex may remove non-compliant listings.

Art. 8 — Bookings

A booking becomes effective when the Customer completes the required process, payment is authorized, and the booking is accepted or confirmed according to the applicable rules. After confirmation, the Customer must comply with the rental terms and the Business must make the item available as declared.

Art. 9 — Prices and Fees

The final price may include the rental cost, Nolex's commission, service fees, delivery costs, security deposit, and applicable taxes. The Customer sees the full summary before confirming. Nolex may charge fees for use of the platform.

Art. 10 — Payments

Payments are handled through integrated systems and authorized providers. Nolex may use a temporary fund-holding system to protect both parties, manage disputes, and prevent fraud. Nolex does not operate as a bank or financial institution.

Art. 11 — Customer Obligations

The Customer must use the item correctly, follow instructions and restrictions, return the item on time, report any problems or damage, and not use the item for illegal activities. The Customer may be held responsible for damage caused by negligence, misuse, or failure to comply with the terms.

Art. 12 — Rental Business Obligations

The Business must provide accurate information, keep the item available, deliver the item in the condition declared, honor confirmed bookings, and provide any necessary support.

Art. 13 — Communications on the Platform

Nolex's communication tools must be used for service-related purposes. Spam, harassment, fraud, attempts to circumvent the platform, and unauthorized data collection are prohibited.

Art. 14 — Off-Platform Transactions

Once a relationship starts through Nolex, users must not move payments off the platform, avoid fees, or use Nolex solely to obtain contact details. This behavior may lead to suspension or closure of the account and loss of access to the services.

Art. 15 — Reviews

Users may leave reviews after a completed rental. Reviews must be genuine, relevant, and respectful. False reviews, manipulation, extortion, or offensive content are prohibited.

Art. 16 — Disputes

In case of problems, users may open a dispute through Nolex for non-delivery, non-conforming items, damage, or payment issues. Nolex may collect information, request documentation, temporarily suspend payments, and facilitate a resolution.

Art. 17 — Platform Security

Users must not attempt unauthorized access, compromise systems, introduce malicious software, or misuse the services. Nolex uses technical and organizational measures to protect the platform.

Art. 18 — Account Suspension and Closure

Nolex may suspend or close accounts in the event of a breach of these Terms, fraud, illegal activity, security risks, or misuse of the platform.

Art. 19 — Intellectual Property

Nolex's software, trademark, design, code, and proprietary content are protected. Copying, modifying, distributing, or using these elements without authorization is prohibited.

Art. 20 — Privacy

The processing of personal data is governed by the Nolex Privacy Policy. Using the platform implies acceptance of the processing methods described in the Privacy Policy.

Art. 21 — Changes to These Terms

Nolex may update these Terms to improve the service, introduce new features, or comply with regulatory changes. Material changes will be communicated to users. When a new version that changes what users agreed to takes effect, Nolex shows it in the app and asks users to accept it, and records the acceptance. Until the current version is accepted, the user must accept it to continue, and these actions are not available: making a booking, starting a new business, creating or publishing a listing, and setting up payments. Corrections that do not change the substance of the Terms, such as a typo, do not require accepting again.

Art. 22 — Governing Law

These Terms are governed by Italian law. Any disputes will be handled under the applicable regulations.

Art. 23 — Contacts

Nolex S.r.l. Email: Nolex.srl@gmail.com. Address: [To be defined].

Part III — Nolex Digital Rental Agreement

The rental contract formed between the Customer and the Rental Business each time a booking is confirmed on Nolex.

Art. 1 — Introduction and Parties

This Rental Agreement governs the rental contract concluded through Nolex between the Rental Business ("Lessor") and the Customer ("User"). Nolex acts exclusively as the provider of the digital infrastructure and technology intermediary.

Art. 2 — Subject and Rental Terms

The contract covers the Item specified in the booking record (category, name, brand, model, ID, accessories, condition). The Lessor guarantees that the item matches what was declared.

Art. 3 — Rental Period and Price

The rental runs from the agreed start date/time to the agreed end date/time. Any extensions must go through Nolex. The total price includes the rental cost, any add-on services, delivery/pickup, the security deposit, and platform fees.

Art. 4 — Payment and Delivery

Payments are handled through Nolex in accordance with the Payment Policy. At delivery, both parties check the item's condition and the presence of accessories, and may collect photo or video evidence on the platform.

Art. 5 — Obligations, Liability, and Damage

The Lessor guarantees the item's legitimate availability, maintenance, and conformity. The User agrees to take care of and use the item diligently, not to transfer it to third parties, and to return it on time and in the same condition. The User is liable for damage caused by misuse, negligence, or loss; in the case of theft, the User must immediately file a police report and notify the Lessor.

Art. 6 — Digital Acceptance

Confirming a booking through Nolex constitutes electronic acceptance of this Rental Agreement, binding under applicable law.

Part IV — Marketplace Rules & Trust & Safety Policy

The community conduct rules and quality standards expected of anyone publishing or booking on Nolex.

Art. 1 — General Community Principles

Nolex is built on four pillars: Transparency, Reliability, Security, and Responsibility. Users and businesses must act fairly and in good faith.

Art. 2 — Listing Standards and Item Quality

Listings must contain truthful information, real images, and transparent pricing. Publishing items that are unavailable, defective, or illegal is strictly prohibited.

Art. 3 — Prohibition on Off-Platform Transactions

It is strictly forbidden to circumvent the platform by arranging external payments or exchanging contact details solely to avoid Nolex's fees. Violations result in immediate account closure.

Art. 4 — Reviews and Moderation

Reviews must reflect genuine experiences. Nolex reserves the right to remove defamatory, manipulated, or coerced reviews and to suspend accounts responsible for fraudulent conduct.

Part V — Nolex Payment & Escrow Policy

How payments, security deposits, refunds, and payment disputes are handled on Nolex.

Art. 1 — Payment Handling and Temporary Hold (Escrow)

Payments are processed through authorized payment service providers (PSPs). Nolex is not a credit institution. Funds paid by the Customer may be temporarily held by the PSP to protect the transaction, and are released to the Rental Business only after the rental is duly completed.

Art. 2 — Security Deposit and Refunds

Any security deposits are pre-authorized or held as a guarantee against damage or delays. Refunds are issued in accordance with the cancellation policies set by the Lessor and are handled through the platform.

Art. 3 — Disputes and Chargebacks

In the event of disputes or chargebacks, Nolex and the PSP will review the documentation provided by both parties — photos, delivery logs, messages — to resolve the dispute.

For questions about these terms, write to support@nolex.tech.