Privacy policy
What we collect, why, and how we protect it.
Draft — pending legal review
This page accurately describes how Nolex works, but the text hasn't been reviewed by a lawyer yet and isn't in effect. Don't rely on this page for legal decisions until the final version is published.
Data controller
Nolex — [TODO: legal entity name], registered at [TODO: registered address], VAT [TODO: VAT number] — is the data controller for data collected through this site and the Nolex app.
Account data
When you create an account we collect your name and email. If you become a host, we also collect the data needed for business verification (KYB). You can view and delete your account at any time from your profile settings.
Identity verification
Before booking, your identity is verified through Stripe Identity, a third-party service. Nolex only receives the verification result, not the documents you upload.
Payments
All payments, security deposits, and any damage coverage are handled by Stripe. Nolex never stores your card details.
Messaging
Messages between renters and hosts stay on the platform. Personal contact details (email, phone) stay hidden until a booking is confirmed.
Cookies and local storage
The public site only saves your language preference (Italian/English) in your browser's local storage — no tracking or analytics cookies. Once signed in, the app uses a technical cookie to keep your session active. Fonts are loaded from Google Fonts, which may receive your browser's IP address to serve the files.
Your rights
You can request access to, correction of, or deletion of your data at any time. Account deletion is available directly from your profile settings, or by writing to the address below.
For privacy questions, write to support@nolex.tech.